Privacy Policy – Colton Creative

Last updated: 01 June 2025

Colton Creative ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.coltoncreative.com.au. This policy complies with the Australian Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs), and incorporates elements of the European Union’s General Data Protection Regulation (GDPR) where applicable.

1. What We Collect

We may collect the following types of information:

  • Personal Information: such as your name, email address, phone number, shipping address, billing address, and any other details you voluntarily provide through contact forms, purchases, or newsletter subscriptions.

  • Usage Data: including your IP address, browser type, referring pages, and time spent on the site, collected through cookies and analytics tools.

  • Payment Data: If you make a purchase or payment through a third-party platform (e.g., Stripe or Shopify), your payment details are handled securely by that provider and not stored by us.

2. How We Use Your Information

We use the information we collect to:

  • Respond to enquiries or client requests

  • Send newsletters, updates, and promotions (if you’ve opted in)

  • Process and fulfil online store orders

  • Improve the user experience and website performance

  • Comply with legal obligations

3. Sharing Your Information

We do not sell your personal information. We may share data with trusted third parties that help us operate the business, including:

  • Email platforms (e.g., Mailchimp)

  • Payment processors (e.g., Stripe)

  • Shipping providers (for physical orders)

  • Analytics tools (e.g., Google Analytics)

  • CRM or project management tools

All third-party providers are bound to respect your privacy and only use data for its intended purpose.

4. Cookies & Tracking

We use cookies to:

  • Analyse website traffic

  • Improve your browsing experience

  • Customise content

You can disable cookies in your browser settings. EU/UK visitors will see a cookie consent banner to manage preferences.

5. Data Security

We take reasonable steps to protect your data using technical and administrative safeguards, but no method of transmission is 100% secure.

6. Your Rights

You may:

  • Request access to your personal data

  • Ask us to correct or delete your data

  • Withdraw your consent at any time

  • File a complaint with the OAIC (Australia) or your local data authority

Contact: hello@coltoncreative.com.au

7. International Visitors

By using this site, visitors from outside Australia (including the EU/UK) consent to their data being transferred to and processed in Australia.

8. Online Store-Specific Data Use

When you purchase products from our online store, we collect necessary personal and order information to process your transaction. This includes shipping and billing details, as well as product preferences. This data is used solely to fulfil your order, issue receipts, and manage delivery. Your financial data is processed through secure third-party platforms.

9. Updates

We may update this Privacy Policy. The most recent version will always be available on this page.