Privacy Policy

Last updated 29 May 2026

Colton Creative is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or interact with us. By using our website, you consent to the practices described in this policy.

1. Who We Are

Colton Creative is an art and creative services business based in Australia. References to "we", "us", or "our" refer to Colton Creative.

2. What Information We Collect

We may collect the following personal information:

  • Contact details: your name, email address, and any message content submitted through our contact or enquiry form.

  • Email address: if you subscribe to our newsletter.

  • Order information: name, shipping address, billing details, and purchase history when you buy from us.

  • Usage data: anonymous information collected via analytics tools (such as Google Analytics), including pages visited, time on site, device type, and approximate location (country/city level). This data does not identify you personally.

3. How We Collect Information

We collect information in the following ways:

  • Directly from you: when you fill in our contact form, subscribe to our newsletter, or place an order.

  • Automatically: via cookies and analytics tools when you browse our website (see Section 7 — Cookies).

4. How We Use Your Information

We use your personal information to:

  • Respond to your enquiries and provide customer support.

  • Process and fulfil your orders and send shipping notifications.

  • Send you our newsletter and marketing communications (only if you have subscribed and consented).

  • Improve our website and understand how visitors use it (via analytics).

  • Comply with our legal obligations.

We will not use your personal information for any purpose other than those listed above without your consent.

5. Marketing Communications

If you subscribe to our newsletter, we will send you updates about new artworks, events, and promotions. You can unsubscribe at any time by clicking the "unsubscribe" link in any email, or by contacting us directly. We use a third-party email marketing platform to manage our mailing list.

6. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share it with trusted third parties only as necessary:

  • Payment processors: to securely process your transactions.

  • Shipping carriers: to deliver your orders.

  • Email marketing platforms: to manage our newsletter (e.g. Mailchimp or similar).

  • Analytics providers: such as Google Analytics, which receives anonymised usage data.

  • Legal authorities: if required by law or to protect our rights.

All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.

7. Cookies

Our website uses cookies — small text files stored on your device — to:

  • Remember your preferences and improve your experience.

  • Collect anonymous analytics data (via Google Analytics) to understand how our site is used.

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of our website. By continuing to use our site, you consent to our use of cookies as described here.

Google Analytics: We use Google Analytics to analyse website traffic. Google may collect data in accordance with its own privacy policy (available at policies.google.com). You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

8. International Users & GDPR

If you are located in the European Union or United Kingdom, you have the following additional rights under the General Data Protection Regulation (GDPR):

  • Right to access: you can request a copy of the personal data we hold about you.

  • Right to rectification: you can ask us to correct inaccurate data.

  • Right to erasure: you can request that we delete your data.

  • Right to restrict processing: you can ask us to limit how we use your data.

  • Right to data portability: you can request your data in a portable format.

  • Right to object: you can object to certain types of processing, including direct marketing.

To exercise any of these rights, please contact us via the contact form on our website. We will respond within 30 days.

9. Australian Privacy Act

We handle personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles. If you believe we have breached your privacy, you may contact us to raise your concern. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including any legal obligations. Newsletter subscribers' data is retained until they unsubscribe. Order data is retained for at least 7 years for legal and tax purposes.

11. Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Our website uses SSL encryption for data transmission. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Children's Privacy

Our website is not directed at children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us and we will delete it.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be posted on our website with the date it was last updated. We encourage you to review this page periodically.

14. Contact Us

For any privacy-related questions or to exercise your rights, please contact us through the contact form on our website.